This course is for House staff who currently write and/or manage constituent mail and want to improve their writing and lessen the administrative burden of correspondence. Registration is required. To register for or view upcoming programs, please visit http://registerme.house.gov (internal link only).

Program Overview

In this class, House staff will:

• Learn the various approaches for responding to constituent mail
• Draft a constituent response based on best practices
• Learn techniques and tips for improving turnaround time
• Handle difficult, politically-sensitive, and hostile letters
• Receive guidance on sounding like your Member

This program is conducted by the Congressional Management Foundation under contract with the Chief Administrative Officer of the U.S. House of Representatives.