Building Trust & Effectiveness in Congress
FOLLOW US:http://twitter.com/#!/congressfdn

citizen engagement

One Year Closer to Perfecting Our Union

One year ago today the Congressional Management Foundation launched its new venture, the Partnership for a More Perfect Union. For those of you that have been following the Partnership, you know that this represents a broadening of CMF's core mission, which has always been to support the Member, committee, and leadership offices of the U.S. Congress. Now, through the Partnership, CMF is seeking to improve the communication, understanding, and relationship between Members of Congress and the citizens they represent.

Read more »  
 

Inside the Hill: How The Public Is Heard

In the fourth installment of "Inside the Hill", Members of Congress and congressional staff discuss how citizens' voices are heard on Capitol Hill.

Read more »  
 

Ask Us: “Protocols” for Communicating with Congressional Staff

Obviously, Members of Congress have a constitutional responsibility to interact with their constituents because the First Amendment extends us the right "to petition the Government for a redress of grievances." But what about the chief of staff, the legislative director, or the legislative assistant for small business issues? Do I as an individual citizen have a right to communicate with those individuals?

Read more »  
 

Advanced Studies: Innovative Ways to Engage Citizens

In our evaluations of congressional websites we found that there is a digital divide in Congress (PDF), with 'A' and 'F' being the two most common letter grades. While we will continue to cover the basics, we also want to highlight a few new and innovative ways Members of Congress are engaging citizens in the 112th Congress.

Read more »  
 

Constituents Tell Rep. Forbes What They Think Through His “instaPoll”

Members have long included short polling questions in their regular newsletters or on their websites, and some even pose questions on Facebook or Twitter. Rep. Randy Forbes (R-VA), however, is taking a slightly different approach. Rather than tacking on a polling question to a much larger email newsletter—almost as an afterthought—he created a cleverly branded regular poll of his constituents called the “instaPoll.”

Read more »  
 

The First CRM of Congress

I recently made an historic discovery regarding what is probably the first system to track relationships between Members of Congress and organizations that seek to influence them. Any grassroots or government relations professional knows that it is essential to have an understanding of Congress, and one of the best ways to do this is to set up a customer relationship management (CRM) system to track relationships between supporters and legislators. The tools also are used to note important characteristics or interests of the legislator that may either connect him to your cause, track meeting discussions, and note follow-up actions.

Read more »  
 

It’s Not How You Send It, It’s What’s Inside

When communicating with congressional offices, the most pressing question used to be: are email or postal messages more effective? While each has its advantages, congressional staff view them equally. The more important question is: are the messages personalized?

Read more »  
 

Senator Bingaman Reinvents the Constituent Telephone Call - Hear How They Did It

Managing high volumes of constituent calls is a challenge for many congressional offices, but the office of Senator Jeff Bingaman (D-NM) is taking matters into its own hands to help New Mexicans get their answer when they first call the office.

Read more »  
 

The History of Correspondence to Capitol Hill

Got about a minute? See how communicating with Congress changed over the past 50 years.

Read more »  
 

Contrary to Popular Belief, Constituents Trump Lobbyists

Today, CMF and the Partnership released a new survey of congressional staff which reveals that they believe constituents have far more influence on undecided lawmakers than lobbyists. If you listen to the media, the pundits, or the general public, however, you might think lobbyists are at the top of the heap. But our research shows this is not the case.

Read more »  
 
Page 6 of 8

Purchasing CMF Publications

Please contact us through our Web form or via telephone at 202-546-0100.

Congressional offices will receive an invoice via email and with their order. District/state offices will incur shipping fees, unless copies are hand-delivered to DC office.

Non-congressional offices must pay in advance before publications will be shipped. Please contact a CMF staff member to discuss total charges for non-congressional orders. CMF currently accepts payments by cash (in person only), check, or money order for non-congressional orders. We apologize that payments via credit or debit cards cannot be accepted.

 

ABOUT CMF

Inside of Capitol Dome

CMF is a 501(c)(3) nonpartisan nonprofit dedicated to helping Congress and its Members meet the evolving needs and expectations of an engaged and informed 21st century citizenry.

Our work focuses on improving congressional operations and enhancing citizen engagement through research, publications, training, and management services.

Read more about CMF