Building Trust & Effectiveness in Congress
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constituents

Face-to-Face with Congress: Before, During and After Meetings with Legislators

In a CMF survey of congressional staff, 97% said "in-person visits from constituents" are the most influential way to communicate with a legislator who is undecided on an issue. But how exactly should this be done? This upcoming report features candid comments from House Chiefs of Staff, Schedulers, and Districts Directors, and advice they would never reveal to constituents, convey to lobbyists, or whisper to reporters. Read More

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A Simple Strategy to Improve Constituent Dialogue

I was giving a speech to a group of citizens visiting Washington for a fly-in, and was asked this question: "What's the most frustrating obstacle to enhancing the democratic dialog between citizens and Congress?" I surprised myself by responding quickly: "Bad writing."

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What Happens to the Advocacy Messages You Send: Hill Insiders Dish

Last week, CMF was pleased to co-host along with the Beekeeper Group the latest session in our Advocacy Leaders Network series, "Inbox or Wastebasket? Legislative Correspondents Tell You The Path Your Advocacy Materials Take And Why." This workshop focused on the behind-the-scenes process of how congressional offices handle communications and information.

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Social Media Innovations in Congress Add to Transparency and Accountability

In this month's Roll Call commentary, Brad Fitch and Kathy Goldschmidt identify some of the outstanding practices that received CMF's first-ever Gold Mouse Awards for Social Media. They also discuss why Members of Congress need to adjust their one-sided approach to social media, and instead use these tools to be more accountable and transparent to citizens.
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ABOUT CMF

Inside of Capitol Dome

CMF is a 501(c)(3) nonpartisan nonprofit dedicated to helping Congress and its Members meet the evolving needs and expectations of an engaged and informed 21st century citizenry.

Our work focuses on improving congressional operations and enhancing citizen engagement through research, publications, training, and management services.

Read more about CMF

PROJECTS

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Communicating with Congress The Internet forever changed how citizens and Congress interacts. The goal of this project is to facilitate a more meaningful democratic dialogue.

 

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Gold Mouse Project
Congress should effectively communicate with and serve citizens online. CMF assesses congressional websites to identify best and innovative practices that can be more widely adopted by the House and Senate.

 

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Inside the Hill
Produced by Founding Partner Fleishman-Hillard, this video series allows you to hear directly from Members and staff on how technology is changing the way Congress works.

 

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Life in Congress
This novel research project by CMF and the Society for Human Resource Management has two goals: identify the factors that motivate congressional staff and shed some light on Congress as a workplace.

 

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21st Century Town Hall Meetings CMF seeks to continue our innovative work in this area by conducting comparative research on in-person town halls, online town halls, and telephone town halls.