Building Trust & Effectiveness in Congress
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113th Congress Gold Mouse Awards

In April, CMF announced the winners of the 113th Congress Gold Mouse Awards! Learn more about our process and criteria, as well as about our first-ever awards for social media.

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Communicating with Congress

The Internet forever changed how citizens and Members of Congress interact. The goal of this project is to reduce barriers, facilitate increased citizen participation in the public policy process, and promote a meaningful democratic dialogue that benefits our country.

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Work-Life in Congress

As part of the "Life in Congress" research project, CMF and the Society for Human Resource Management are presenting a series of programs focused on improving the work-life of congressional staff.

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Managing Changes in Budgets & Benefits

CMF's survey of senior congressional staff indicates that reduced office budgets and changes to staff healthcare could lead to a significant number of staff departures.

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Recent Updates

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A Simple Strategy to Improve Constituent Dialogue

I was giving a speech to a group of citizens visiting Washington for a fly-in, and was asked this question: "What's the most frustrating obstacle to enhancing the democratic dialog between citizens and Congress?" I surprised myself by responding quickly: "Bad writing."

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Capitol Hill Experiencing Huge Increase in Constituent Mail

Report Documents How Congressional Offices Are Adapting to Manage Demand

WASHINGTON, D.C. – Congressional offices are receiving between 200 to 1,000 percent more constituent communications than they were ten years ago. Despite the increase, a survey of congressional staff indicates that 90 percent believe constituent communications remains a "high priority" for the office. But sizable percentages of staff report that their offices are shifting resources to manage the increased demand.

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CMF Report to Document Changes in Constituent Volume and Communications Practices on Capitol Hill

The Congressional Management Foundation (CMF) will release a new report on October 4 documenting how the volume of constituent communications has changed in the past decade, as well as congressional staff perceptions on how internal practices have changed in that time. CMF's How Citizen Advocacy Is Changing Mail Operations on Capitol Hill is based on a survey of 260 congressional staff on how email and the Internet are affecting office procedures. CMF researchers also collected mail volume data from ten congressional offices.

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It’s Not How You Send It, It’s What’s Inside

When communicating with congressional offices, the most pressing question used to be: are email or postal messages more effective? While each has its advantages, congressional staff view them equally. The more important question is: are the messages personalized?

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CMF works internally with House and Senate offices to foster improved management practices. From interns to Chiefs of Staff to Members themselves, CMF provides services adapted to the unique congressional environment. Read more

Commonly Used Resources

ABOUT CMF

Inside of Capitol Dome

CMF is a 501(c)(3) nonpartisan nonprofit dedicated to helping Congress and its Members meet the evolving needs and expectations of an engaged and informed 21st century citizenry.

Our work focuses on improving congressional operations and enhancing citizen engagement through research, publications, training, and management services.

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