Building Trust & Effectiveness in Congress
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Op-Ed: Congress’s tragedy of the commons

"As I step down from the chairmanship of the nonpartisan Congressional Management Foundation, I'd like to make a plea to the members of Congress whom the foundation exists to serve: that they recapture the trust of the American people."

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Inside the Hill: Who Handles Online Communications

In the seventh installment of 'Inside the Hill', congressional staff and Congressman Honda discuss how they use and manage online communications.

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How to Win a Congressional Website Award: Solid Issue Information

The Congressional Management Foundation will commence our seventh round of analyzing and grading more than 600 congressional personal, committee, and leadership office websites on June 1. The results will be released in October, with the Gold Mouse Awards Ceremony in November. We recognize that Members of Congress, by their nature, are competitive, which is why we established the Gold Mouse Awards system in 2001. One of the most common questions CMF gets is: 'What is the most important factor for winning a Gold Mouse Award?'

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Inside the Hill: Congressional Staff Read Everything

In the sixth installment of 'Inside the Hill', congressional staff discuss how the Internet has affected the ways congressional offices get their news.

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Contrary to Popular Belief, Constituents Trump Lobbyists

Today, CMF and the Partnership released a new survey of congressional staff which reveals that they believe constituents have far more influence on undecided lawmakers than lobbyists. If you listen to the media, the pundits, or the general public, however, you might think lobbyists are at the top of the heap. But our research shows this is not the case.

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Lady Gaga and the Evolution of Constituent Communications

Members of Congress and their staffs have gotten used to a world where a constituent writes a postal letter or e-mail or calls the office and the office responds in written form to the citizen's concerns. One of the challenges that social media creates for congressional offices is that they can no longer just wait for constituent communication to come to them. They now need to monitor external sources to capture it all.

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Op-Ed: The Law-Abiding Congressional Majority

"There was something slightly hypocritical in Ruth Marcus's column on the ethics cases pending before Congress ["House of entitlement," op-ed, Aug. 4]. She acknowledged the public "misperception" that "most lawmakers" are "heedless of ethics rules." Yet The Post and others in the media perpetuate that myth."

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Turning Websites into Online Offices

For congressional offices looking to improve their online communications, one of the biggest challenges can be deciding what information to put on your website, or what's most important. We find that it can be helpful to think of the website as another district or state office which serves constituents 24 hours a day, 7 days a week. What services do your physical offices provide to constituents? What questions and concerns do they hear? Let the answers to those questions be your guide.

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Inside the Hill: Congress and New Media: The World Has Changed

In the first installment of "Inside the Hill", Members of Congress and staff discuss how social media is changing the way Members can communicate with their constituents.

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