Strategy & Planning
- Budgeting
- Closing a Congressional Office
- Conducting Staff Meetings
- Creating a Coordinated Agenda
- Crisis Management
- End of Year Reviews
- Ethics Management
- Freshman Resource Center
- Managing in a Campaign Year
- Managing During War Time
- Reaching Goals Through Coordination and Teamwork
- Staff Employment/Salary Studies
- Strategic Planning
- Top Four Areas of Ethical Risks
Managing Staff
- Bonuses
- Clarifying Responsibilities and Performance Expectations
- Courageous Followers
- How to Deliver Performance Reviews
- How to Develop Job Descriptions
- Intern Management
- Job Descriptions: House Office Sample
- Reaching Goals Through Coordination and Teamwork
- Sample Performance Review Forms
- Spouse–Staff Relationships
- Staff Employment/Salary Studies
Constituent Communications
- Common Office Objections to Technology
- Communicating with Distressed Constituents
- Dealing with Backlogged Mail
- Websites (Congressional Gold Mouse Awards and Reports)
- Building a Better Website
- FAQs about the CMF Model Mail System
- Mail Management
- Mail Management Services
- Make Technology Work for You
- Profile of E-mailers
- Research on Congressional Communications
- Strategies to Get E-mail Out Faster & More Effectively
- Writing Constituent Mail training courses
District / State
- Capitalizing on Scheduling Opportunities
- Clarifying Responsibilities and Performance Expectations
- Communicating with Distressed Constituents
- Creating a Coordinated Agenda
- Defining and Identifying Projects Work
- Fostering a Strategic Outreach Culture
- Keeping It Local: A Guide for Managing Congressional District & State Offices (formerly Frontline Management)
- Maximizing the Casework Operation
- Planning and Implementing Successful Events
- Reaching Goals Through Coordination and Teamwork
- Sample Constituent Services Manuals
Sample Event Scheduling Form.doc (27 KB)- Comprehensive Planning Checklist.doc (30 KB)
