Building Trust & Effectiveness in Congress
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Working in Congress: The Staff Perspective


This report documents for the first time how congressional staff view the work environment of Congress — what they find rewarding and frustrating about their jobs. It was based on an extensive survey completed by 1,400 congressional staff and a series of focus groups and interviews with present and former staff.

The report includes data and discussions on the following:

  • what staff like about their jobs;
  • stress, workload, and work schedules on the Hill;
  • the management of congressional offices;
  • staff turnover; and
  • staff training and professional development.

The report concludes with staff-supported recommendations for improving the internal operational issues of Congress highlighted in the study.

Quotes from focus groups and interviews with staff are included throughout the text of the report.

Additional Information

Table of Contents

NOTE: This publication is no longer available in hardcopy. Download a scanned copy in PDF: pdfWorking in Congress: The Staff Perspective (4.51 MB)


Copyright, Congressional Management Foundation

Paperback: 70 pages
Publisher: Congressional Management Foundation (December 16, 1994)
ISBN: 1-930473-05-2
Dimensions: 8.5 x 11 inches 

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