Building Trust & Effectiveness in Congress
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Communicating with Congress

For more than a decade, we have researched and studied the communications between Members of Congress and their constituents. What we have found, ironically, is that more messages are being sent to Congress but less actual communication is occurring now than a decade ago. The result is that both the senders (citizens and advocacy organizers) and the receivers (Members of Congress and staff) are frustrated. Through several reports, multiple surveys, numerous stakeholder meetings and a broad public conference, we have sought to gain consensus on a new model for electronic communications, along with a renewed commitment from all sides to engage in open and meaningful exchanges of viewpoints.



How Citizen Advocacy Is Changing Mail Operations on Capitol Hill

This report investigates how email and the Internet are affecting office procedures in Congress. Read more about this report


#SocialCongress: Perceptions and Use of Social Media on Capitol Hill

This report represents the first research into congressional staffers' attitudes about their offices' use of social media. The findings are based on a survey of 260 congressional staff.

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Perceptions of Citizen Advocacy on Capitol Hill

This report is based on an online survey of 260 congressional staff on their opinions and practices related to constituent communications. Contrary to popular belief, constituents trump lobbyists.

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Recommendations for Improving the Democratic Dialogue

In 2008, after nearly 10 years of research, outreach, and study, CMF released recommendations and suggested improvements to the structure and processes for managing congressional communications.

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How The Internet Has Changed Citizen Engagement

This report explains the results of a nationwide survey of more than 10,000 citizens on their methods, reasons, and expectations with regard to their communications with Capitol Hill.

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Conference: Dispelling Myths and Discussing Solutions

On October 1, 2007, CMF held this conference as a forum for information sharing, education, and problem-solving with all sides of the communications equation.

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How Capitol Hill Is Coping With the Surge in Citizen Advocacy

In 2005, CMF surveyed and interviewed more than 300 House and Senate staffers on their opinions and practices related to constituent communications.

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