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"Social media is the ultimate equalizer. It gives a voice and a platform to anyone willing to engage." That statement by Internet entrepreneur Amy Jo Martin has profound implications in a democracy. Prior to the introduction of the Internet, the process of engaging elected officials was viewed as cumbersome and intimidating, perhaps only available to wealthy campaign donors. New research by the Congressional Management Foundation suggests that social media, "the ultimate equalizer," perhaps has the potential to influence that dynamic even more.

In April 2014, the Congressional Management Foundation (CMF) released the Gold Mouse Awards (and accompanying best practices report) for the 113th Congress. For the first time, 17 Members were recognized for their efforts in using social media to further transparency, accountability, and constituent service. This video discusses what CMF focused on in our analysis of social media practices, the characteristics exhibited by the winners of the Gold Mouse Awards for Social Media, and the strategic questions congressional offices should ask before engaging in social media efforts.

In this month's Roll Call commentary, Brad Fitch and Kathy Goldschmidt identify some of the outstanding practices that received CMF's first-ever Gold Mouse Awards for Social Media. They also discuss why Members of Congress need to adjust their one-sided approach to social media, and instead use these tools to be more accountable and transparent to citizens.