Telephone Town Hall Meetings
Telephone town hall meetings are one of the most significant technological advances implemented by the Congress in the past two decades. However, until now little research or guidance was available to help congressional offices make the most of these communications tools. As part of this research project, CMF tested out novel methods designed to improve constituents' satisfaction with telephone town hall meetings. These methods were based on previous research CMF conducted using online (webinar-based) town hall meetings.
CMF research shows it IS possible to improve the constituent experience. In before and after surveys, constituents were more likely to view the Representative favorably after they had participated in a telephone town hall meeting. Even if their question didn't get asked.
