Rep. Seth Moulton (D-MA)

As a 2018 Democracy Award Winner for Transparency and Accountability, the office of Rep. Seth Moulton has already demonstrated the value they place on accessibility, an emphasis rivaled by their commitment to constituent service. Since 2015, the office has saved constituents $2,475,152; at the conclusion of each case, the office sends a survey by email or phone designed to measure their service both qualitatively and quantitatively. Their customer satisfaction score is exceptional compared to similar measurements in the private sector. Additionally, the office makes itself a resource for new Members. Last year, they wrote a manual on their constituent service operations with the intention of preparing freshmen, and they held two conference calls with staff for new Members. Rep. Moulton hosts both in-person and Facebook Live town halls, and during his first term held an in-person town hall in all 39 cities and towns in his district. Last year, he co-sponsored the TL;DR Act with Rep. Mark Meadows (R-NC), which aims to make letters from federal agencies more easily understood by constituents, a key component of last year's office goal: making government more accessible to constituents.

Sen. John Cornyn (R-TX)

With a full-time staff of eight dedicated caseworkers, all of whom receive a comprehensive 30-day training, the office of Sen. John Cornyn prioritizes their constituent service operation at the highest level. The office has created "cheat sheets" which are consolidated from their several casework manuals for quick reference by their constituent services team. Each caseworker receives a "tickler" on Monday mornings reminding them which of their cases are due for follow-up each week. Staff publish monthly reports highlighting success stories, and the office displays a "Bravo Board" of thank you notes and letters from constituents. To accommodate a large Latino population, Sen. Cornyn's website is published in both English and Spanish, and the office has several employees fluent in Spanish. Additionally, Sen. Cornyn has seven offices throughout the state to ensure all parts of Texas is represented. The office maintains a high degree of quality control, ensuring that every person who contacts the Senator receives a response. Caseworkers frequently make themselves accessible after-hours for assistance should the need arise. Sen. Cornyn holds tele-town halls, Thursday coffees in his DC office, and regularly visits his constituent services team in Texas.