Building Trust by Modernizing Constituent EngagementWhile constituent expectations and technology have significantly changed in the past few decades, the procedures, metrics, and workflows in congressional offices have not. Answering incoming constituent mail is still important, but it should be considered part of a Constituent Engagement Strategy that every office considers and adopts. CMF's report, "Building Trust by Modernizing Constituent Engagement," is designed to help offices better understand why and how to do this. |
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The following is recent research from the Congressional Management Foundation. Additional research is only available to subscribing Partners in CMF's Partnership for a More Perfect Union Partners are advised to login to the Partnership to access more exclusive content.
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Representative government is a founding ideal of American democracy, and no other institution has a greater responsibility to uphold this standard than the U.S. Congress. As a representative body, Congress can more effectively carry out its constitutional responsibility to legislate when it looks like the communities it represents. From interns to elected representatives, "We the People" — all voices, backgrounds, and experiences — belong in Congress. This guide provides you — congressional staff with hiring and other HR responsibilities — with resources and information to help create a Congress where we are all represented.
