In their best-selling book Uncommon Service, Harvard Business School professor Frances Frei and coauthor Anne Morriss bring a provocative new argument to the table: that organizations must dare to be “bad” in order to be great. They will illustrate the power of this approach with a wealth of examples of winning organizations in a wide array of industries—including financial services, commercial aviation, healthcare, and retail. Practical and engaging, they will make a powerful case for a new and systematic approach to service that will help your office deliver great service for your constituents!

To learn more, visit http://uncommonservice.com/.

This program is open to:

• House Chiefs of Staff
• Deputy Chiefs of Staff
• House Committee/Subcommittee Staff Directors

To register, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it . CMF is a 501(c)(3) nonpartisan nonprofit that does not employ or retain a registered lobbyist. Our programs comply with both House ethics rules and laws, allowing staff to attend.

About the Presenter

Frances Frei is the Senior Associate Dean and UPS Foundation Professor of Service Management at Harvard Business School. Anne Morriss is the founder of the Concire Leadership Institute, a consulting firm that helps leaders to surface and remove performance barriers.