This webinar is designed to orient new, entry-level district staff assistants in the House to working in Congress and what is expected of them in the staff assistant/front desk position. Participants will learn to:

• Demonstrate exceptional customer service to constituents
• Navigate the workflow and resources of the D.C. office
• Better understand the basics of casework and their role in intake

This program is conducted by the Congressional Management Foundation under a competitive bid contract with the Chief Administrative Officer of the U.S. House of Representatives.

More information

Registration is required. To register for or view upcoming programs, please visit https://registerme.house.gov (internal link only). Instructions for connecting to the webinar will be emailed after registration.