The most challenging aspects of your Chief of Staff role revolves around your ability to influence your Member to make informed choices.

• Can your Member act aloof with the staff?
• Does she micromanage to the point of distraction?
• Is everything viewed as a top priority?
• Does he become unhinged when things are less than perfect?
• Does your Member's "dark" moods bring everyone down and result in poor staff output and high turnover?
• Is the Member overly sensitive to corrective feedback (e.g., won't ever listen to suggestions)?

In this seminar you will learn to:

• Listen, so that both you and the Member are sure you're getting it right.
• Raise delicate issues without evoking a negative response.
• Avoid false assumptions by checking out perceptions.

Drs. Susan and Peter Glaser bring 35 years of research and consulting to provide the skills and tools needed to fuel successful dialogue, thoughtful engagement, and produce breakthroughs in congressional offices. CMF has been proud to work with the Glasers since 2005. Their last presentation was rated "excellent" by 93% of attendees, an all-time CMF high!