Rep. Don Davis (D-NC)

Rep. Sara Jacobs (D-CA)

Sen. Marco Rubio (R-FL)

Sen. Lisa Murkowski (R-AK)

Rep. Don Davis (D-NC)

The office of Representative Don Davis understands innovation and modernization are not the result of a single effort but a continuous practice. . To this end, the team remains committed to exploring ways to enhance their office to serve constituents significantly through forward-thinking strategies. For example, the office established a Constituent Services Excellence Committee, which includes representatives from all departments, including their Director of Military, Veterans Affairs, and Hispanic Outreach, as well as the Staff Assistant for the Teen and Young Professional Mentoring and Leadership Advisory Council. The Committee is tasked with meeting, reviewing, and making recommendations to the entire staff on elevating and maintaining exceptional service levels and promoting innovation and modernization. The Committee also designated a staff member as the Congressional Modernization Representative to help advance office and congressional modernization. Further, the office uses web-based tools like Microsoft Bookings for scheduling constituent appointments. These tools support initiatives like the Veterans History Project for the Library of Congress to ensure NC-01 veterans' stories are gathered and preserved for future generations. Airtable software organizes appropriations requests, including details such as the requester, funding amount, project description, and status updates. The office regularly holds Tele-Town Hall meetings and webinars, leveraging virtual platforms for constituent engagement and weekly staff meetings. To ensure clarity and precision in communication, all team members use Grammarly.com across all forms of correspondence.

Rep. Sara Jacobs (D-CA)

Now in her second term, Representative Sara Jacobs has made "Privacy, Innovation, and Modernization" one of the key policy pillars of her office. That concept covers legislative work on data privacy and emerging technologies but also on how to modernize Congress itself. She is an original member of the Fix Congress Caucus and meets regularly with members of both parties to discuss the ways to improve the institution. In a simple example, Rep. Jacobs urged House Administration Committee Chairman Brian Steil to install a carpet in the tunnel between the House Office Buildings and the Capitol, so that people wearing high heels won't slip and fall – a frequent occurrence before the carpet was installed. Additionally, the office also recently partnered with Republican Congresswoman Anna Paulina Luna's office to introduce a resolution that would amend House rules to allow for Members of Congress to vote by proxy for six weeks after giving birth. Internally Jacobs' office created a quarterly "Jacobs Innovation Awards" competition – incentivizing innovative thinking from staff and rewarding winners with additional PTO days to use as they see fit. The office aims to use social media to communicate with and hear directly from constituents. They have also done Instagram and Facebook Lives, with the Congresswoman answering real-time questions on current events or policies, and have plans to do "Ask Me Anything" (AMA) on X, Facebook, and Threads. The office regularly uses their social media platforms to solicit feedback and participation in their office programs internships, casework assistance, art competitions, and soon, for nominations for their new CA-51 Outstanding Youth Series.

Sen. Marco Rubio (R-FL)

The office of Senator Marco Rubio takes pride in their ability to innovate. They have already set themselves apart by adopting a completely paperless system and revolutionizing their management process. The office has implemented a constituent survey to get feedback on each case handled by staff members, providing crucial feedback to help the office improve their service operations. In 2023, the office restructured and revitalized their internship program to align with the Senator's mission of fostering public service interest and equipping future leaders with essential skills, knowledge, and tools. Their program boasts a comprehensive one-day orientation that includes a wide range of presentations, seminars, and training sessions delivered in close collaboration with sub-departments. Additionally, the office has crafted a Senior Fellows Program designed to meet the unique needs of older adults. This program provides the intergenerational exchange of information, skills, and resources between fellows and students and facilitates valuable cross-training. By developing a specialized consent form, coordinating with local passport offices, and prioritizing emergency travel, the office has been successful in handling several thousands of passport-related cases during a State Department backlog. They quickly established internal procedures to handle the unprecedented volume of passport requests. In 2021, they worked on 3,442 passport-related cases, 3,019 in 2022, and 6,526 in 2023, achieving success rates of 92%, 90%, and 90%, respectively. Lastly, in the aftermath of Hurricane Ian, staff immediately set up tents and tables in two affected counties at separate locations simultaneously to provide essential services to those in need. In collaboration with non-profit organizations, staff helped 2,450 families receive 21 pallets of food and bottled water and FEMA registration assistance in just three days.

Sen. Lisa Murkowski (R-AK)

Senator Lisa Murkowski has championed federal investment to Alaska to help build the state's infrastructure. Because some communities in Alaska can only be accessed by plane or boat, the Murkowski website is crucial for maintaining communication with constituents across the state. Using it as a tool to help Alaskans have a voice in the projects they want funded has been one of the Senator's greatest tools in helping constituents. The website provides specific guidance as well as a portal for incoming appropriations requests so that Alaskans are able to submit proposals for Congressionally Directed Spending requests . The website features an interactive map, offering the public a unique window into federal spending in the state. Since the pandemic, the office has had to improvise to find new ways to talk to constituents. One of the most successful methods developed was speaking directly to groups through the use of short, 3-5 minute videos using conference studios that are equipped with teleprompters. The feedback from groups has been so positive that they developed their own studio in their Anchorage office, complete with a teleprompter and microphones, so that they can shoot scripts on short notice while in state. Additionally, the office sends staffers to the state during the summer to create pop-up offices, which are advertised on local radio and media.