congressional operations

Report Documents How Congressional Offices Are Adapting to Manage Demand

WASHINGTON, D.C. – Congressional offices are receiving between 200 to 1,000 percent more constituent communications than they were ten years ago. Despite the increase, a survey of congressional staff indicates that 90 percent believe constituent communications remains a "high priority" for the office. But sizable percentages of staff report that their offices are shifting resources to manage the increased demand.

The Congressional Management Foundation (CMF) will release a new report on October 4 documenting how the volume of constituent communications has changed in the past decade, as well as congressional staff perceptions on how internal practices have changed in that time. CMF's How Citizen Advocacy Is Changing Mail Operations on Capitol Hill is based on a survey of 260 congressional staff on how email and the Internet are affecting office procedures. CMF researchers also collected mail volume data from ten congressional offices.