Constituent Communications

Whether serious (how will your state fare in the allocation of federal education dollars) or frivolous (is your Member of Congress a Yankees or a Mets fan), constituents are genuinely curious about the views of their elected officials. Unfortunately, the opportunity to pose these questions doesn’t often present itself.

Enter VYou, the online Q&A forum where online participants can conveniently upload questions to celebrities, experts and even their Members of Congress … if that Member has decided to participate, he or she can answer the questions posed by their constituents  in an audio-visual format.

As we mentioned last week, our Gold Mouse Award researchers have their jobs cut out for them, reviewing 92 criteria for each of the 538 Member office sites (there were three vacant seats). (Review our detailed methodology here in PDF.) Needless to say, it stands out when an office is doing something online that others are not. That’s why we wanted to highlight these features – they may not seem innovative by some standards, but their novelty on the Hill is worth sharing in the hope that other offices get creative and inspired in their own communications with constituents.

Our friends over at the American Psychological Association recently brought to our attention a publication created by their affiliate, the California Psychological Association, entitled ''A Legislator's Guide: Communicating with Distressed Constituents.' (PDF-418 KB) The document was authored by clinical psychologist Sandra R. Harris, Ph.D. and was originally created and distributed to members of the California State Legislature. The information that it provides, however, translates well to the challenges Members of Congress and congressional staff face at the federal level when assisting constituents with casework requests, taking constituent comments over the phone, or answering constituent letters or emails.