Constituent Communications

In consultation with experts, as well as district and state directors, CMF also offers the following resources to staff on managing and addressing the safety concerns that exist in congressional offices.

The culmination of 9 years of research that provides recommendations for all stakeholders and suggests improvements to the structure and processes for managing congressional communications.

The obstacles to responding via e-mail, key principles for an effective system, and the steps to automating congressional e-mail.

The 2003 best practices report on congressional Web sites which recognizes the 2003 Mouse Award winners.

The 2002 best practices report on congressional Web sites which recognizes the 2002 Mouse Award winners.